Dropex Automations Logo

Temeke, Dar es Salaam, Tanzania

info@dropexautomations.com

Contact Us

Get in Touch

Connect With Our Team

Reach out to our engineering team for automation solutions, technical support, project consultations, or service inquiries. We're here to help you optimize your industrial operations.

Our Location

Head Office:

Dropex Automations Limited
Temeke, Dar es Salaam
Tanzania

Service Area: Tanzania & East Africa Region

Contact Numbers

Primary: +255 693 135 358

Secondary: +255 620 836 949

Technical: +255 715 076 004

Chat on WhatsApp

Email & Business Hours

General Inquiries:
info@dropexautomations.com

Technical Support:
support@dropexautomations.com

Business Hours:
  • Mon - Fri: 8:00 AM - 6:00 PM
  • Saturday: 9:00 AM - 1:00 PM
  • Technical Support: 24/7 Available

Send Us a Message

Fill out the form below and our team will get back to you within 24 hours. For urgent technical support, please call our 24/7 support line.

By submitting this form, you agree to our Privacy Policy.

Immediate Support

24/7 Technical Assistance

For urgent technical issues, system breakdowns, or emergency support, contact our dedicated technical team available around the clock.

Emergency Line

For critical system failures and urgent technical support requiring immediate attention.

Call +255 693 135 358
WhatsApp Support

For quick technical queries, troubleshooting, and non-urgent support inquiries.

Chat on WhatsApp
Email Support

For detailed technical inquiries, project documentation, and scheduled support requests.

Email Support
Scheduled Support

For planned maintenance, system upgrades, and scheduled technical consultations.

Emergency Response Time

Our technical team commits to a maximum 4-hour response time for emergency support calls within Dar es Salaam, and 24-hour response time for regional support.

Contact Our Leadership

Executive Team Contacts

Eng. Kimonje Mauya
Eng. Kimonje Mauya
Chief Executive Officer

Phone: +255 693 135 358

Gabriel Mulaki
Gabriel Mulaki
Managing Director

Phone: +255 620 836 949

Eng. Jackson Ntabungu
Eng. Jackson Ntabungu
Technical Director

Phone: +255 715 076 004

Common Questions

Frequently Asked Questions

Find answers to common questions about our services, response times, and technical support.

We respond to all inquiries within 24 hours during business days. For urgent technical support, we provide immediate assistance through our 24/7 support line with a maximum 4-hour response time in Dar es Salaam.

For accurate project quotes, please provide: project scope and objectives, industry type, specific equipment involved, timeline requirements, site location, and any unique challenges or requirements you're facing.

Yes, we offer complimentary initial consultations for projects within Dar es Salaam. For other regions, we can arrange virtual consultations or schedule on-site visits. Site assessments help us understand your specific requirements and provide accurate solutions.

We primarily serve Tanzania with our headquarters in Dar es Salaam. We also undertake projects across East Africa including Kenya, Uganda, Rwanda, and Burundi. Regional projects are handled through our local partnerships and technical teams.

For emergency technical support, call our 24/7 support line at +255 693 135 358. You can also use WhatsApp for quick troubleshooting or submit a support request through our contact form for non-urgent technical issues.

Payment terms vary by project size and duration. Typically: 30% advance payment upon project initiation, 40% upon equipment delivery or milestone completion, and 30% balance after system commissioning and acceptance. We accept bank transfers and major payment methods.

Yes, we offer Annual Maintenance Contracts (AMC) that include preventive maintenance, regular system checks, priority support, and discounted rates for spare parts. AMC packages can be customized based on your specific needs and equipment.

We work with leading automation brands including Siemens, Allen-Bradley, ABB, Delta, Mitsubishi, Schneider, LS Electric, Panasonic, and Beckhoff for PLC systems. For SCADA, we work with Siemens, Delta, Weintek, and Proface systems.

Yes, we specialize in upgrading and modernizing legacy automation systems. Our services include system assessment, migration planning, hardware replacement, software upgrades, and integration with modern technologies while minimizing production downtime.

We serve multiple industries including Manufacturing & Processing, Water & Wastewater, Oil & Gas, Food & Beverage, Energy & Utilities, Construction, Commercial Buildings, and Mining & Processing across Tanzania and East Africa.

Still have questions? Contact us directly for personalized assistance.

Dropex Automations Logo

Dropex Automations Limited is a Tanzanian engineering firm specializing in industrial automation, electrical systems, instrumentation, and IoT-driven solutions for Industry 4.0.

Opening Hours

Monday - Friday:

08:00 AM - 06:00 PM

Saturday:

09:00 AM - 01:00 PM

Technical Support:

24/7 Available

Contact Info

Temeke, Dar es Salaam, Tanzania

+255 693 135 358

info@dropexautomations.com

+255 620 836 949

+255 715 076 004

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